Refunds:
Eligibility: You may return unopened and sealed products within 14 days of deliveryfor a full refund. Process: Return the item to our warehouse. Refunds will be processed to your original payment methodafter verifying the item’s condition.
Exchanges:
Eligibility: Products with quality issues or defectswithin 30 days of deliveryqualify for exchange. Steps: Contact us at sales@bestvapesonline.com.au to obtain a return shipping label. Ship the faulty item back for inspection. Upon verification, we will: Send a replacement product, or Issue a refundvia your original payment method.
Important Notes:
All returns/exchanges require prior approvalvia email. Refunds/exchanges are not availablefor opened, used, or physically damaged items. Shipping costs for returns are the responsibility of the customer unless the fault is confirmed by our team.
Final Interpretation
Best Vapes Online reserves the right to make the final interpretation of this refund and exchange policy.
Need help?
Contact us at sales@bestvapesonline.com.au. for questions related to refunds and returns.